Features

Everything you could possible want in a phone system and more...

All handsets and soft phones are included in the price when you take out a new contract with us. Here are some of the features you will be benefiting from.

Yealink Phones

HD Voice

HD Voice on both the handset and the speaker makes all calls crystal clear.

Switch between handset, speaker and headset with ease and no loss of clarity.

Hearing Aid Compatible

A great benefit for hearing aid wearers.

Giving the required magnetic signal to your telecoil and providing you with an audio signal that makes all the difference to someone with hard of hearing.

Speed Dial

One touch speed dial and redial, making calling faster.

Program in your favourites for a one touch speed dial experience. Redial button makes it easier to search for recent callers and save numbers from this screen.

Call Forward / Waiting

Easily recognisable call forward and hold buttons available.

If you don't remember extension numbers, bring up the directory and forward the call from there in a single click.

Incoming Number

Display the number you want the customer to see

Display your number as your local, a mobile or even a different city. Or even as an 03 or 08 number if you prefer.

Call recording

This feature can be enabled or left disabled.

If you are recording calls just remember to let the customer know so they can choose to ask you to disable it.

Click to Call

Answer incoming calls from your web browser

 

To use this feature you must download the add, it is free and makes it possible to receive and make calls from the app or browser.

Cloud Contacts

Store your global directory in the cloud.

Any updates on contact names, numbers or addresses can be made once and updated across the board.

Answer Phone

Be more professional with an answer machine message

You can have a global message for every handset or allow individual users to create a more personalised message for customers or when they are out of the office.

Ring Group

Part of a small team or departmentalised?

If you are a fairly small business you can have all the phones ring at the same time to minimise calls being missed. Individual departments can also have this set up. 

Virtual Extension

Make people think you are in the office when you are not

You can connect your deskphone to your mobile so you never miss a call and enjoy working away from the office without missing important calls.

Call Queue

Give your customers the option to queue or call later

Having a call queueing service helps you answer every call without customers getting frustrated by the 'busy' tone, but also gives them a chance to hold or call later.

Virtual Receptionist

Your phone system will help customers connect to the right department.

Adding a menu to your phone system to allow calls to get to the correct department saves employee time and aids customer satisfaction.

Extension Numbers

Give each team member an ID

Each phone will naturally have an extension anyway but for internal calling we can place this on screen and save it against an employee for ease.

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Give your customers the option to queue or call later

Having a call queueing service helps you answer every call without customers getting frustrated by the 'busy' tone, but also gives them a chance to hold or call later.